Refund Policy.Fair, and in writing.

• New subscription? Full refund if you ask within 7 days of your first payment.
• Want to stop? Cancel any time. Cancel at the end of the period and you keep your plan until then, with no further charges. Renewals aren’t refunded.
• Charged twice, or by mistake? Always refunded in full.
• Downgrading? The unused part of your plan becomes a credit on future renewals.

If you start a new Pro or Team subscription and SpaceForm isn’t right for you, ask for a refund within 7 days of the first payment and we will refund that payment in full, including any taxes charged on it. Your subscription is then cancelled and your organisation returns to the free Starter plan straight away. Your forms and responses are kept, but paid features stop working.

This refund is available once per account and organisation. It doesn’t apply to a later subscription after an earlier one was refunded, or to renewals.

Subscriptions renew automatically every month. You can cancel at any time from Billing in your organisation settings. Choose to cancel at the end of the billing period, and:

• your plan stays on until the end of the period you've already paid for, and SpaceForm shows the date it ends;
• you won't be charged again;
• you can resume before that date to keep your plan without a break.

If you choose to cancel immediately instead, your plan ends straight away and the rest of the period isn’t refunded, unless section 2 or 5 applies.

We don’t refund renewal payments or partly used months, so please cancel before your renewal date if you don’t want to be charged for the next month. If you forgot to cancel and haven’t used any paid feature since the renewal, write to us within 48 hours of the charge and we will consider a refund as a goodwill gesture.

• Upgrading (Pro to Team) is charged straight away for the rest of the current month, prorated.
• Downgrading (Team to Pro) takes effect straight away. The unused part of the Team plan is credited against your future renewals of the same subscription; it isn’t paid back as cash or moved to another subscription.

If you are charged twice for the same plan, charged after cancelling, or charged the wrong amount because of an error on our side, we will refund the incorrect charge in full, whenever you tell us. If two subscriptions start for the same organisation, SpaceForm automatically cancels the extra one; we then refund its payment.

If a serious outage on our side makes SpaceForm unusable for a long period, contact us. We may offer a credit or partial refund at our discretion.

Except where the law requires otherwise, or our Terms of Service promise a pro-rata refund (if we stop offering SpaceForm, or materially reduce what your paid plan includes), we don’t refund:

• renewal payments and partly used months (other than as described in sections 3 and 5);
• requests made more than 7 days after the first payment of a new subscription;
• accounts suspended or terminated for breaking our Terms of Service, including fraud, phishing or abuse;
• subscriptions where a chargeback or payment dispute has been opened for the same charge;
• a change of mind after a refund has already been given once on the account.

Email souravkumarverma56@gmail.com from the email address on your SpaceForm account, with the subject “Refund request”, and include:

• your organisation name;
• the date and amount of the charge, or the order or invoice number from Dodo Payments' receipt;
• the reason for the refund (optional, but it helps us improve).

We will reply within 3 business days. Once approved, Dodo Payments refunds the original payment method; the money usually arrives within 5 to 10 business days, depending on your bank or card issuer. Refunds are made in the currency and to the payment method originally used.

Please contact us before disputing a charge with your bank or card issuer: we can usually sort it out faster. If you open a chargeback for a valid charge, we may suspend your account while it is resolved.

This policy covers only payments for SpaceForm’s own plans. If you paid through a form made by someone else (for example a registration fee or an order), that payment went to the form’s creator through their own Stripe or Razorpay account. SpaceForm didn’t receive it and can’t refund it: contact the creator, whose refund policy applies.

Nothing in this policy affects any rights you have under consumer protection law, including India’s Consumer Protection Act, 2019. For refund questions: